Job Description

Job Description

Job Description

About the company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

What we offer : AKAM is proud to be Great Place to Work-Certified™. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, paid holidays, service and performance awards.

Position Overview:  The Pool/Beach Attendant is responsible for the maintenance of all beach/pool stations assuring safety and cleanliness while providing exceptional customer service to all residents. Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.

Responsibilities include, but are not limited to:

• Sets up umbrellas, loungers, and other pool furniture. 
• Closes all umbrellas prior to rainstorm or high winds. 
• Observes and patrols the pool and enforces safety regulations.
• Assists swimmers from water when in danger.
• Provides excellent service consistent with the property's standard operating procedures and brand attributes.
• Greets all guests upon arrival, distributes towels, offers assistance with seating, delivers consistent guest service, exceeds guest expectations
• Assists with poolside Tiki/BBQ during hours of operation
• Takes ownership of all resident requests and complaints, tries to resolve issues immediately, and follows up to ensure the residents' satisfaction.
• Ensures swimming pools and the complete pool deck area are clean at all times and reports any maintenance issues to the engineering department.
• Ensures the pool deck is swept and watered down 
• Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
• Identifies and reports defects throughout the pool and spa area, notifying supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Provides residents with towels, shade, refreshments
• Clears used towels and trash.
• Enforces safety protocols as set out by the resort or hotel.
• Monitors the activity of residents and ensures their safety.
• Manages the swimming pool cleaning schedule and performs daily inspections.

Qualifications:

• High School diploma or GED equivalent.
• At least one year experience in the hospitality industry.
• Valid/active First Aid and CPR certification.
• CPO Certification.
• Knowledge of safety hazards and necessary safety precautions 
• Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work on the equipment.
• Knowledge of pool facilities such as length and depth of all pools.
• Excellent verbal communication and customer service skills.
• Physically fit, good swimming abilities, and able to perform physical labor in harsh weather conditions.
• Ability to move and lift heavy furniture and equipment.
• Good time management and organizational skills.
• Consistent professional appearance and pleasant demeanor.

Benefits 

• 17 PTO days off- includes vacation, sick, and personal time off
• 10 paid holidays
• Medical, dental, and vision benefits after 30 days 
• 401k after 90 days

AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.

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